Your request contains errors and/or invalid data.

[areiss954]

Trying to use a template to send a document out for signing, but it's giving me this error. How do I fix this random error?

"The following error was encountered: Your request contains errors and/or invalid data! Please try again." 

[Nancy]

Hi @areiss954, and thanks for posting about this here. 

Do you mind uploading a screenshot of the error message you keep receiving, so that I can also have a visual? 

Is this the first time you’re experiencing this issue, or has it occurred in the past, as well? 

Keep me updated!

[areiss954]

[areiss954]

I have never experienced this before. 

[Megan]

Hi @areiss954, thank you for the screenshot! 

Can you try switching to a different browser, and also trying an incognito tab on your current one? Let me know if you notice any difference, thanks!

[areiss954]

When I go to www.dropbox.com and follow these steps, it fails:

1) went to www.dropbox.com

2) clicked Signatures on left panel

3) clicked “templates” tab next to “documents”

4) clicked “***” and then chose “use” option to use the only template I have

5) filled in names and email addresses on the left side then clicked next

6) selected default save location which is my Dropbox account and clicked next

7) revied the data and clicked “send for signature”

Received the following error message at the top:

When I go to app.hellosign.com and choose “Sign in with Dropbox” the signing process works properly.

WHY?

[Hannah]

Is that what you saw after trying from a different browser, @areiss954?

Can you also try to clear your browser's cache, to see if that helps? 

[areiss954]

Cache is clear and using EDGE as opposed to CHROME.

Same exact results. 

[Nancy]

Hi again, @areiss954! 

In this case, can we proceed and log a ticket for you instead? 

This way, we’ll be able to further investigate this.

[areiss954]

yes, please do.