Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files. I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below. These items used to show in Safari, however it seems that after updating to Safari v13.0 this has stopped working. Any ideas for resolution would be gratefully received as Safari is my default browser. Cheers, Scott

Dropbox, can you explain why you've downgraded this functionality so?Is there a reason for it, because it doesn't seem hiding such an initially efficient option behind several clicks and pages is very user friendly. Would be great if you could give an actual explanation after people waited for several years for the fix of the option in Safari and you recently downgrading the functionality in Chrome with the new redesign. Or explain the thought process behind it. Instead of "investigating" the "issue" with individual users and not following up on those "investigations". Especially since it's not a bug or issue with the user, but a conscious designchoice Dropbox made. Frankly, I think all of us here would really love an update on where you stand in this. I've taken time and effort to explain and document the issue, and haven't heard anything back after you've requested that information from me.

If it’s so important and you’re actively working on it (for over a year), can you at least share with us what the root of the problem is? Some kind of setting or use of code within Safari? Is Apple somehow preventing you from showing the ‘open in finder’ button or does it prevent you from the functionality of the button and you had to disable it because of that?Can you provide any more information than the standard ‘we’re working on it’ we’ve been hearing for over a year?

Very frustrating indeed. Since Safari 13 (we are now at 14), Drobox functionality in this browser is severely crippled. Too bad to see these features gone, as I heavily relied on them. For a loyal paying Dropbox Business customer, this is very sad to experience. It works in Chrome, but no longer in Safari.

Outrageous that this is still an issue, close to 2 years in. "Open in Finder" is mission critical for many of us. Worked for years in Safari. Works fine in Chrome. What is the holdup here with getting this resolved?

Jay Ideally the entire community is updated on progress on this matter. I too have been (patiently) waiting for an update on this matter, and I am subscribed to this thread. While I think it's great that you're offering to contact a few recently-vocal members of the community about this matter, it is relevant to anyone who has macOS and looking to use Safari as part of their daily workflow alongside Dropbox. I am "stuck" using Chrome and only doing so in order to utilize Dropbox for Business. I imagine there are many folks like me, just watching this thread and waiting for an update. I fear taking the conversation offline won't be helpful to the broader community who are awaiting some kind of word on progress on this issue, even though we're not continually leaving comments asking for updates.

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

109 Replies

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Walter
Dropbox Community Moderator
6 years ago
Hello Scott. Welcome to our Community!

As first -as I don't have Safari at handy right now- could you check if this happens on a private browsing window of Safari with no extensions or plugins running after you've cleared its cache first?

Let me know what you find and we'll take it from there Scott H.
Scott H.
Collaborator | Level 9
6 years ago
Hi Walter,

Thanks for your prompt reply and for your help.

Confirming that I have followed your instructions by emptying the Caches in Safari, disabled all extensions and opened a private browsing window.
Unfortunately this produces the same results - "Show in Finder" and "Open in Word" not displayed.
Walter
Dropbox Community Moderator
6 years ago
Thanks for the swift response too Scott - it's much appreciated.

As I'd like to dig a little deeper -and perhaps bring this under the attention of our experts- I just sent you a brief message to your Dropbox associated email address.

At your earliest convenience, please take a look at your inbox and we'll take it from there.

Thanks so much for your cooperation!
Scott H.
Collaborator | Level 9
6 years ago
Hi Walter,

Thanks for your reply. I've responded directly to your email. I appreciate your help :)
Thanks,
Scott
Scott H.
Collaborator | Level 9
6 years ago
Hi folks,

I'm still looking for a solution to this. Dropbox Advanced Support sent an email suggesting that this is likely to be an issue with a piece of third party software, however I'm not sure why they say this, what it could be of how to start to troubleshoot to identify this..
Any help would be greatly appreciated.
Scott
Juunas
Experienced | Level 12
6 years ago
Hi!
I think this might have something to do with newest versions of Safari rigorously blocking Flash (which is required for the Open buttons to appear).
You could double check that you have Flash installed, then make sure it's enabled for www.dropbox.com in Safari settings. This used to work at least on the previous Safari version, haven't tested on the new 13.0.1 version though.
Joonas
Scott H.
Collaborator | Level 9
6 years ago
Thanks Juunas and Walter for your help. I've tried everything you suggested but am still having the issue.

Junnas - I've got Flash (ver32.0.0.255) installed and enabled for www.dropbox.com in nSafari settings. This used to work for me in previous Safari versions also but it seems not to be working in version 13.01 of Safari. Such a frustration.
Thanks again for your help.
Scott
Juunas
Experienced | Level 12
6 years ago
Hi,
I just now had the time to test on Safari 13.0.1 and also couldn't get it working. Would be nice if there was a future-proof implementation in the works, since Flash is starting to be quite the legacy solution these days. Keeping my fingers crossed to see this back in the future.
Joonas
Scott H.
Collaborator | Level 9
6 years ago
Hi all,
So I've updated to Mac OS Catalina running Safari Version 13.0.2 (15608.2.30.1.1) and Dropbox v82.4.155 the issue still persists.
This issue affects my productivity workflow so i got a Mac Specialist to have a look at it for me. He is able to reproduce the error on his own machine and is unable to find a solution. Thinks it may be a bug in either Safari or Dropbox.
Additionally, I've just bought my daughter a Macbook Air and I am able to reproduce this same error on her device running Mojave and Safari 13.0 and also after upgrading to Mac OS Catalina running Version 13.0.2 (15608.2.30.1.1) & Dropbox v82.4.155.
So still no further ahead but I thought I'd post back here just in case this information is useful to anyone.
Scott
tsigel
Helpful | Level 5
6 years ago
Hello!
I have exactly same problem
MacOS Catalina 10.15, Safari 13.0.2, Dropbox 82.4.155
i have "open in Finder" button in Chrome but i need it in Safri