unable to create a new word 365 doc in dropbox app on android s21 cell

[adlbrk]

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their one drive cloud server instead, which I declined. The issue resolved itself after about 1-2 months.

Now that all I can do is create a text doc, how do I get microsoft 365 to integrate again with my dropbox app?  Or better yet is there an alternative to microsoft 365 that doesn't have persistent recurring glitches?

[adlbrk]

i didn't uninstall and reinstall because when i did that last time it didn't fix the error. What would happen if I hit 'reset microsoft 365' within the excel app under settings? would I lose all my documents?

[Hannah]

You might need to check this with Microsoft, if I'm honest. Have you reached out to them about this particular situation?

[adlbrk]

I reach out to them every time this happens a few times a year and they tell me to use one drive instead of dropbox

[adlbrk]

 if the problem is with microsoft 365 then why is it that word/excel shows up on my box app?? (see pic)

[Hannah]

Hey @adlbrk, sorry for the delay here!

Can you try  workaround and let us know if it helps?

You should be able to use the Office app to create a new file and then save it to Dropbox, as you can enable Dropbox as a location to save to.

From there, you should be able to open the file within Dropbox.

[adlbrk]

yes I was able to do this from within 365. This worked thanks!

[Hannah]

Happy to hear that, @adlbrk!

If you need anything else, don't hesitate to give us a shout.

Have a great day!

[adlbrk]

Hi this solution worked for a week and now I'm back to dealing with same issue again. I used the workaround and now the "create" button doesn't work again.

[Jay]

HI @adlbrk, I'd recommend contacting the support team for them to investigate this further.