unable to create a new word 365 doc in dropbox app on android s21 cell

[adlbrk]

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their one drive cloud server instead, which I declined. The issue resolved itself after about 1-2 months.

Now that all I can do is create a text doc, how do I get microsoft 365 to integrate again with my dropbox app?  Or better yet is there an alternative to microsoft 365 that doesn't have persistent recurring glitches?

[Jay]

Hi @adlbrk, thanks for bringing this to our attention.

What exactly happens when you create a new Microsoft document via the Dropbox mobile app?

What version of the OS, Dropbox and Word apps are you running on your device?

This will help me to assist further!

[adlbrk]

I don't see on my phone what version of db I have but it's updated as of feb 27th 2024 and there's no other updates available.

here's a screen shot of what I see (you'll notice that only "text file" is displayed)  https://prnt.sc/_HtpE1CO0Jcq

[Jay]

We're not able to view those links for security reasons. Could you copy and paste the image in your next reply directly?

[adlbrk]

[Jay]

If you navigate to a subfolder, do you get any additional options when you first tap the + button?

[adlbrk]

nope

[adlbrk]

and I get more persistant errors like the following:

  

[adlbrk]

in the auth app for microsoft 365 i see there are tons of unsuccessful sign in attempts from different countries. I changed my 365 password today to make sure it's secure. And microsoft states that I don't have to worry bc their attempts were unsuccessful. But maybe that has to do with their glitchy integration with dropbox. But either way it makes it impossible to rely on this dropbox-365 relationship when interruptions every month or 2

  

[Hannah]

Thanks for the screenshots and additional info, @adlbrk.

The errors you're getting seem to be coming from the Excel app itself; do you see the same behavior if you try to create/edit/save a file directly in the Excel app?

Have you tried uninstalling-reinstalling both the MS Office apps you're using and Dropbox?