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Adjustment for refund

Adjustment for refund

samirachoudhury
Explorer | Level 3

Hi
I got charged £95 for Dropbox plus subscription. I used to previously work at Imperial college London and through work, I was signed up to this service. The Dropbox account is linked to that email address which I no longer have access to. I have left my job in August 2020 and I don't understand why this account is still active and why have I been charged. I was able to log on and today I cancelled my subscription. I received an invoice from Dropbox "adjustment for refund". What does that mean? I checked my bank account and I have already been charged this amount. When will I receive my refund and will this amount be automatically credited to my debit card?
I would appreciate if someone could get back to me.
Thanks,
Samira.

1 Reply 1

Re: Adjustment for refund

Walter
Dropboxer
Hey @samirachoudhury; thanks for joining the Community!

Refunds processed by our system usually take 3 to 5 business days to be credited back to the original payment method you used to upgrade your account. 

Let me know if you have any more questions, Samira. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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