'An error occurred' message when trying to accept Family invite

[JustinS]

Hello,

I am trying to accept an invite to join a family plan, however I am getting an error that reads: "An error has occurred. Please contact family manager for help."

Our family manager has nothing he can do to fix this issue. We have also tried the following:

-Logged in and out
-cleared cache, cookies and previous history
-Tried incognito
-Tried to use mobile app, desktop app and web app.
-Tried in other explorers like edge, firefox, etc....
-Tried looking through the website and forums for a solution

It would be great to get some technical help to fix this error.

[Hannah]

Sorry to see that you're having this issue, @JustinS.

Can you please take a look at this article with some reasons why you might not be able to join the Family plan, to see if anything applies to you?

Keep me posted!

[JustinS]

Hello Hannah,

As mentioned in my initial post, I have been through the website and specifically this article you have referenced. 

I have been through all these steps multiple times and confirmed none of them apply to my account. My account is a dropbox basic, I am not part of another family plan, I am not in a restricted region, I do not have an extended version history, I am not logged into a dropbox team account, and we have talked to the person with the family plan and tried multiple invites; nothing works.

I would really appreciate a more direct solution by a rep to repair this glitch, because it seems we cannot do anything on our end.

[Hannah]

Thanks for confirming that, Justin.

In that case, can we send you an email, so we can take a deeper look?

[JustinS]

Hello Hannah,

Yes please send me an email so we can discuss this further.

[Jay]

Hi @JustinS, I've sent you an email, please could you reply to it when you get a chance.

[JustinS]

Hello Jay,

Just following up to make sure you received my response to your email.

[Jay]

Thanks for the update, I've forwarded your email to a specialist team to investigate this matter further.