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Can I downgrade my account and keep my bonus space?

Can I downgrade my account and keep my bonus space?

Noah Spurrier
Explorer | Level 3

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basic" account will I lose my bonus space?

12 Replies 12

Re: Can I downgrade my account and keep my bonus space?

Lusil
Dropboxer

Hey there @Noah Spurrier, thanks for posting your question here!

 

Generally, you won't lose your referrals if you upgrade or downgrade your subscription.

 

They'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription.

 

Once you downgrade, could you go to your Plan tab and see what it reports?

 

Give me a shout with any updates or any other questions, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Basic account free 10 GB

SevBox
New member | Level 2

Hello, I have a basic account free with 10 GB (as I had sponsored a lot of people when launching dropbox at the start).

I was wondering if by switching to the paid account and if I have then to cancel, will I find a basic account at 10 GB or the basic account at 2 GB?

Thank you for your help!

 

Re: Basic account free 10 GB

Lusil
Dropboxer

Hey @SevBox, thanks for checking in with us. 

 

I moved your post here, where another user asked something similar. 

 

Have a look at what I mention and let me know if you have any other questions. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Basic account free 10 GB

SevBox
New member | Level 2

Thank you Lusil!

Re: Can I downgrade my account and keep my bonus space?

Lusil
Dropboxer

Anytime, @SevBox

Wizard hat.gif


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can I downgrade my account and keep my bonus space?

Noah Spurrier
Explorer | Level 3

I have a few terabytes of Extra Space storage I received early on granted by a Dropbox employee. I use less than 1 TB, so I'm not upgrading to get more storage. Rather, I am considering upgrading to Business Advanced plan ($20/month) for advanced features like the "Single sign-on", "Viewer History", "Audit logs with file event tracking", "Admin Console", and the 180 day Rewind and file recovery. My concern is that if I buy a year of the Advanced plan features and then after a year I decide I don't really use the features then can I downgradeback to the Basic plan (free) without losing the Extra space Granted by Dropboxer. I  don't want to comit to a year and then find that I can't go back to my free plan.

Dropbox referral space

emmasb
New member | Level 2
I accumulated max referral space when I first got Dropbox. Recently I was out of space so I trialled the upgrade to Dropbox plus, and subsequently paid for 1 month after the trial expired. I’ve now sorted my stored items and want to remove plus but when I go to click remove Dropbox tells me I will only have the basic 2GB of space. I definitely had more than that before. How can I go back to the space I had? I don’t necessarily want to delete any more files. Or am I stuck with plus now?

Re: Dropbox referral space

Megan
Dropboxer
Hi @emmasb, welcome to our Community! 

I've merged you into this thread since the OP has a similar concern to what you had. 

Feel free to take a look at what has been suggested so far, and let me know if you have any questions. 

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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After cancelling Professional plan trial for my account I've lost the extra storage from referrals

martinsjus
New member | Level 2

Don't remember how much, but I had managed to accrue some extra storage by referring my friends & family to dropbox which was lost once I tried out and later canceled the Professional plan. Now that I check in my account settings, I only have the extra 250MB from completing getting started activities and none from referrals. Is this something that is possible to get back, or are the earned referral storage gone for good? 

 

Thanks in advance!

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