Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Can't Login, Need Refund
Was hoping to get some help! I had a subscription through my last company for Dropbox, which I have not been at for over a year now. I noticed a credit card statement for my annual subscription, as it was tied to my credit card and I honestly forgot about it as it automatically renews.
I cannot login to my account as it sends a 6-digit code to my old email address, which I do not have access too. I need to figure out how I can get a refund and cancel my subscription if I can't login?
2 Replies
- Jay
Dropbox Community Moderator
Hi jjmohr06, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
Thank you for your help. I did the steps requested and just submitted.
