Cancellation and refund for closed business.

[ptice]

I had attempted to block all transactions on the card that was billed for my renewal.  The business that my account serves is closed.  I received no notification of the renewal charge at the email for this account and haven't used Dropbox in several years.  I am attempting to get the bank to fix this, but I would greatly appreciate it if you could just close the account and refund the renewal, especially since it's been less than a month since the charge was generated.  

[Megan]

Hi @ptice, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[ptice]

Its ticket 23439732. I can't get to the response on my support page. They gave a link but there's nothing on the page that would take me to the ticket.

[Nancy]

Thanks for the ticket number, @ptice! If you open your email address's inbox/spam folder, can you locate your ticket there and see the previous replies of our agent?