Plans and Subscriptions
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Hi,
My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic. I used a credit card and per your website, it says it would not downgrade until the end of the trial period:
If you cancel your free trial before it ends, you won’t be charged for the plan. When you cancel a free trial:
Please reactivate my account until the end of my trial period of 2/26/23.
Hey @KK1621, thanks for joining our Community and sorry to hear about this.
I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?
Do you remember the exact steps you followed to cancel it in the first place by the way?
Keep me posted with any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @KK1621, thanks for joining our Community and sorry to hear about this.
I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?
Do you remember the exact steps you followed to cancel it in the first place by the way?
Keep me posted with any updates!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @KimberlyPhillips - have you tried the steps outlined here?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I started a free trial, and signed up with a credit card. I cancelled within the trial period, but it appears to have immediately downgraded me to basic, when the Dropbox website clearly says the trial should remain until the end of the period - https://help.dropbox.com/plans/cancel-free-trial:
"You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will be downgraded to Dropbox Basic at the end of your trial period. If you signed up with PayPal, your trial will end and your plan will be downgraded immediately."
Is there a reason for this and can I get back on the free trial? I was hoping to test the service prior to signing up.
thanks
Hey @munch1, sorry to hear about this.
I moved your post to a thread with info relevant to your case; can you take a look?
Let me know if you have any questions.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for moving this. Yes I have been through that page, and followed instructions to cancel the trial at end of the period. Unfortunately this cancelled it immediately.
I have a number of trials running from different providers so was hoping to test dropbox against them, so a bit annoying but there are plenty of other platforms.
Hi there @RhysP - thanks for flagging this with us.
Could you let us know if you had initiated the trial from our website directly or via the app store on a mobile device instead?
Also, what were the exact steps you took to cancel your trial?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I signed up to the free trial on my PC so not on mobile. I cancelled on my android mobile but it was on a chrome browser - I don't have the Dropbox app installed.
I followed the steps here to cancel: https://help.dropbox.com/plans/cancel-free-trial
Hi there!
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