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Re: Change from Apple Subscription to CC

Change from Apple Subscription to direct Dropbox plan

stuartpriceuk
Explorer | Level 3

Hello!

I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please?

Many thanks!

Stu

22 Replies 22

Walter
Dropbox Staff

Hey @Moners72, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Moners72
Explorer | Level 4

Yes I’d appreciate that. It’s [personal information removed per the Community's Guidelines]

Walter
Dropbox Staff

No worries @Moners72 - you've got  :envelope:

 

Whenever you get the chance,  please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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nractive
Explorer | Level 3

Hi Megan

 

Can you help me, I have cancel my subscription with Apple as I need to upgrade above the TB's they offer. But dropbox are saying I can't upgrade with them as Apple have the subscription to my email, but apple are saying they don't, is there a way around this. I'm out of space which is effecting my business Help Please 

Hannah
Dropbox Staff

Sorry to hear about this, @nractive.

 

If you follow the steps here, are you able to see and cancel your Dropbox subscription billed through Apple iTunes?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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nractive
Explorer | Level 3
Thank you for your message, I have cancel with Apple already, I need to purchase new storage with Dropbox but they advise me I can’t with the same email address as it is still connected to Apple

Hannah
Dropbox Staff

Thanks for getting back to me, @nractive.

 

In your account settings, do you see that you're still on a paid Dropbox plan billed through iTunes, or does your account seem to be downgraded?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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nractive
Explorer | Level 3

Hi Hannah

 

I'm back, I have waited for my membership not just canccelled but has expired now but still dropbox won't allow me to buy more storage, I have now been without dropbox syncing for 2 weeks, what can i do, i need this fixed today please, 

 

Megan
Dropbox Staff

Hey @nractive!

 

Do you get any specific errors when trying to upgrade directly from us? 

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nractive
Explorer | Level 3

Hey Megan

 

Thanks for your resonse, I'm trying to purchase a new plan with you but it keeps saying I'm with third party apple plan.... but I'm not with them anymore. I have tried the above link and it is just going to chat box, not giving me a ticket number 

Need more support?