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stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
Billing
Payments
nractive's avatar
nractive
Explorer | Level 3
2 years ago
Thank you for your message, I have cancel with Apple already, I need to purchase new storage with Dropbox but they advise me I can’t with the same email address as it is still connected to Apple
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for getting back to me, nractive.

 

In your account settings, do you see that you're still on a paid Dropbox plan billed through iTunes, or does your account seem to be downgraded?

  • nractive's avatar
    nractive
    Explorer | Level 3
    2 years ago

    Hi Hannah

     

    I'm back, I have waited for my membership not just canccelled but has expired now but still dropbox won't allow me to buy more storage, I have now been without dropbox syncing for 2 weeks, what can i do, i need this fixed today please, 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nractive!

     

    Do you get any specific errors when trying to upgrade directly from us? 

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

  • nractive's avatar
    nractive
    Explorer | Level 3
    2 years ago

    Hey Megan

     

    Thanks for your resonse, I'm trying to purchase a new plan with you but it keeps saying I'm with third party apple plan.... but I'm not with them anymore. I have tried the above link and it is just going to chat box, not giving me a ticket number 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, nractive! Can you send me a screenshot of the plan you see here? 

     

    As for opening a support ticket, did you try to do so by opening another browser on which you’re currently not signed into Dropbox?

  • nractive's avatar
    nractive
    Explorer | Level 3
    2 years ago

    Hi Nancy

     

    thank you for trying to help also, she opened a new window without signing in and it takes me to the chat and when i ask questions it gives me the same answer which doesn't help, I would really love to speak to a real person, this is affecting my business, keeps telling me I have an external account and drobox can't help, I have fully cancelled and membership has completing expired. never had where a company doesn't want to take your money 😁

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries nractive!

     

    I just opened a ticket on my end for you. 

     

    I'll see you there, cheers!

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