Disbanding a team has locked my account

[Scottjbrenner]

The chat is worthless! Nice people but completely incapable of providing ANY support. On Sunday 2/4/24 I disbanded my team and I am trying to get a professional account. Chat people told me I’d still have access to my files. I have now lost 3 days of work because of this.

as of today 2/6/24 I am still waiting to setup the professional account. I am locked in a horrible loop sales is incapable of dealing with.

they send me a link and from there when I select upgrade I go through to another window that asks me to sign in AGAIN! Once I sign in AGAIN I get an error message saying I’m already logged into that account.

billing is not an available option from the administration page. I need something to happen so I can pay for the professional and have access to my files. Don’t tell me I do because I can’t download any of my files or upload anything to my Dropbox. 

How many days does it take for a team to disband? 30? 60? And why can’t I use my files while waiting

[Megan]

Hey @Scottjbrenner, now let's see how we can get things going here!

Now, it sounds like your Business team might be temporarily in a locked state, but no need to panic. 

If you follow the steps provided in this Help Center article, you should be able to either upgrade your Business account, or disband the team.

Since you need an individual account, the best course of action would be for you to disband, and then purchase the plan of your choice. 

Want to give it a go, and update me on how things go? Thanks a bunch!