Double charge through Dropbox & PayPal too.

[Sarah Stollman]

Has anyone else out there been double charge by Dropbox? Once through the website and once through Paypal which doesn't show as a payment on the account! As I have a basic account now - the support email won't even look at my query. I have cancelled all now. Outrageous!

[Megan]

Hey @Sarah Stollman, let's jump right into this!

It sounds like you might have two Dropbox accounts, could this be the case?

Do you see any double charges in your billing page here?

Let me know! 

[Sarah Stollman]

Hi - thanks for your reply. No I don't see a double charge there. Thanks.

Sarah

[Jay]

Hi @Sarah Stollman, thanks for the info. It sounds like you might've upgraded a second Dropbox account, since you're not seeing a second charge on your account. 

As you've mentioned you've cancelled the payments, if you're still interested in looking into it further, you can contact the support team this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

[ajonathanpalmer]

Yes. Paid for one year last April, and I notice I have been charged monthly as well. This monthly charge has continued after I cancelled my subscription in January. Trying to block it now.

[Megan]

Hi @ajonathanpalmer, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

[ajonathanpalmer]

It tells me I can't get any support without being logged in. How do I get a 'ticket number reference'? Why do I need to be not signed in?

[ajonathanpalmer]

Your page says: "If you need help with a billing issue on your account, including cancellations and refunds, please sign in first". I am confused by your advice.

[Megan]

Hi @ajonathanpalmer, you can also try being signed in.

I suggested this, in case it didn't give you the option while currently signed into your Dropbox account. 

If you have any issues, I'd be happy to email you! 

[ajonathanpalmer]

I see no options for billing issues on the support page. I can find no way to trace a ticket number. Please email me.