Downgraded automatically and I can't upgrade anymore - 500 Error

[Peter Bordon]

Help, my account downgraded automaticcally and nog I can't upgrade anymore... Each time I go To Plus plan, I gent a 500 error.

Now my files are saved locally and I can't sync with my collegues...

[Nancy]

Thanks for posting this here, @Peter Bordon. 

Are you getting the same 500 error via different browsers, or incognito mode? 

If yes, can you send me a full screenshot of what you see? 

Keep me in the loop.

[Peter Bordon]

Hi Nancy,

Thanks for replying.
I'm stuck in a loop every way I go. I've contacted Dropbox several times, and they can't help me.
Here's the screenshot

[Megan]

Hi @Peter Bordon, do you have a ticket number from your communication with our Support perhaps? 

Did you previously update directly from us, or using the Apple/Google store? 

[Peter Bordon]

Hi Megan, the ticket has been closed. "Problem solved". That's why I'm trying to get help on this platform.

I didn't updated at all. 
I can send you my chat transcript with Sales? They said I have to wait on Support team. But they closed my ticket?

[Megan]

Hi @Peter Bordon, in this case I'd be happy to send you an email, in order for us to have a closer look into this. 

Are you okay with that? 

[Peter Bordon]

Yes please, [email removed as per Community Guidelines]

The conversation is in Dutch

[Megan]

Hey @Peter Bordon, I just sent you an email!

I'll see you there! 

[Peter Bordon]

Hi Megan, I didn't receive any email.

I'm back from teh holidays and still need help resolving my problem...

What can we do?

[Nancy]

Hey @Peter Bordon. I can see Megan logged a ticket for you, but it was automatically closed by the system, as there was no reply after a few days passed.

If you want, we can open one more ticket to look into this further.