Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I have a dropbox personal account, and I am also trying to use my work's dropbox business team account. I am able to go through the process of adding my team account to my personal computer and it works fine. However after about 8 hours of usage I recieve a message from the dropbox app telling me that my account has been unlinked from my device. I am immediately able to link my device to the dropbox buisness account again, but I have to resync all my folders each time. As you can imagine having to do this each day gets quite tiresome. Please can you help me fix this, so that my device stays linked to both accounts. Below is a screenshot of the message I get sent each day when this happens. Thanks!
I have a customer that is experiencing the same unlinking issue. My next remote support session will be the third time I have linked their account. Is there a fix or known cause for this?
What would I check in order to verify if this was caused by antivirus or firewall? The account is unlinked with in the dropbox app and the version is 127.4.4265. The only reference that I see with in the windows event viewer is that it as been installed. The users account shows that the same machine has been linked to dropbox for education 4 times in the last week or so
If solved the issue by completely uninstalling dropbox and then reinstall and setup the client app with only the account (DropBox for Education) that was being unlinked and it worked. After several reboots and now a few days he is no longer having his ASU DropBox unlinked from his machine.
I did this remotely. If remotly setting up/ trouble shooting enterprise dropbox will cause the account to be unlinked upon reboot then dropbox has a serious bug.
Same problem here. My personal Dropbox stays linked just fine. My enterprise account, from CUNY (City University of New York) unlinks by itself every few days.
The tech support team at CUNY says they are not doing anything that should be causing the account to unlink, and just don't have the manpower to pursue with Dropbox. They're suggesting I use Microsoft OneDrive (which the university also uses), and that Dropbox is more for personal users than business use. But that's sad to me, since I'm so familiar with Dropbox from my own account.
Is there any way for Dropbox to investigate how this happens?
Is your personal account a standard Dropbox one (i.e. free, family or Pro?) and not another business one?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!