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Re: Error Upgrading to Family Plan

Error Upgrading to Family Plan

legoon1
Helpful | Level 6
Go to solution

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process.  No way I'm paying $300 for two plans when I can pay $200 for more space than we need.

12 Replies 12

legoon1
Helpful | Level 6
Go to solution

I submitted a ticket yesterday after talking to a sales rep.  It's Ticket #12006339

Lusil
Dropbox Staff
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Hey @legoo1, I was able to find your ticket and have made sure to reply to you. 

Whenever you have a moment, check your inbox for my latest message. 

Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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legoon1
Helpful | Level 6
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I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.
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