We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Solved
Error Upgrading to Family Plan
My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use. I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process. No way I'm paying $300 for two plans when I can pay $200 for more space than we need.
- I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.
12 Replies
Replies have been turned off for this discussion
- Mark
Super User II
Can you try clearing your cache and cookies etc. to see if that helps?
Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.
- Just tried and same issue. Error 404 page
- Yes. All updated and I’ve tried in safari, Firefox and chrome.
- Lusil
Dropbox Staff
If you've also checked for any pending computer updates, could you send us a screenshot of the error message? Here is the page link: https://www.dropbox.com/buy/family and attached in this message is the error.
- Jay
Dropbox Community Moderator
Hi legoon1, if you're still experiencing this issue, could you try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system! I submitted a ticket yesterday after talking to a sales rep. It's Ticket #12006339
