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Family plan and apple store subscription

mpechuk
Explorer | Level 3

My wife has dropbox plus thru apple subscription. Same goes to my son. We want to upgrade to Family plan now, but this option isn't available for her in the app. When trying to do this via the web she gots a message that "billing is managed elsevere"

What is the right way to upgrade to Family Plan in this scenario?

Will her and my son account will be reimbursed and apple subscription stopped if I upgrade to family plan and invite them?

2 Replies 2

Re: Family plan and apple store subscription

Mark
Super User II

Hi @mpechuk 

They need to stop the subscription via Apple, wait for their plan to expire and THEN join the family plan.


 


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Re: Family plan and apple store subscription

mpechuk
Explorer | Level 3
It is very misleading experience. Support claimed that they will be able to join right away and get prorated refund, but in reality they have to wait until end of the annual subscription that only comes at November and I will double pay meanwhile 😞
Who's talking

Top contributors to this post

  • User avatar
    mpechuk Explorer | Level 3
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
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