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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
There's a issue with Dropbox support. If you don't have a paid plan there is no ability to get support. I was charged by Dropbox but my account is actually free. Now I have no way to resolve this issue without using my bank who issued the card. It seems to me that Dropbox would benefit from a decent support option, not just links to articles.
More on this. Cycle continues.
I do not have a paid plan as you can see though Dropbox only offers support if I have a paid plan. You want me to purchase a plan to ask a question about a charge Dropbox has already taken and is in question. Is it just me or is this support twilight zone.
Sure I can go to bank. But why should every person have to deal with this? Totally aside, if you want to convert free users the customer service is a great way.
