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Help! Fault register for business account! Refund?

Help! Fault register for business account! Refund?

huismanmerel
Explorer | Level 4

The subscription is a mistake! We thought this was a free trial period. We are still within the 14-day period. Could we please receive the full amount back? We are just a small company and do not need dropbox business! The whole amount for a year subscribtion was paid on the 8th of april. Please help us to get the amount back! 

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Re: Help! Fault register for business account! Refund?

Mark
Super User II
You need to log a ticket.

The charge only happens at the end of the trial so I am pretty sure you got the dates mixed up, or, didnt choose a trial and paid up front.

www.dropbox.com/support is how to log a ticket
http://dropbox.zendesk.com is how to track.

 


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View solution in original post

8 Replies 8

Re: Help! Fault register for business account! Refund?

Mark
Super User II
You need to log a ticket.

The charge only happens at the end of the trial so I am pretty sure you got the dates mixed up, or, didnt choose a trial and paid up front.

www.dropbox.com/support is how to log a ticket
http://dropbox.zendesk.com is how to track.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Help! Fault register for business account! Refund?

Walter
Dropboxer

Hey @huismanmerel - welcome to the Dropbox Community!

 

Did you have the chance to review Mark's suggestions? Have you logged a ticket with our team?

 

If so, please send me a ticket ID to have a better look into this internally. 

 

Thanks for trying out our Dropbox for Business plan and have a great week ahead.

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help! Fault register for business account! Refund?

huismanmerel
Explorer | Level 4

Hi Walter,

 

No I did not understand what Mark meant with: a log ticket? I really hope you could help me out! 

Re: Help! Fault register for business account! Refund?

huismanmerel
Explorer | Level 4
Walter, I already did send dropbox an email with the concern (choosing the topic: changes in subscription, payments etc..)

Re: Help! Fault register for business account! Refund?

Walter
Dropboxer

Hey @huismanmerel - thanks for keeping me posted!

 

I have located your ticket in our system and I can see that a colleague of mine has already provided you with an update. Would you be so kind to check your inbox? 

 

Should you need anything else, just let me know. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Help! Fault register for business account! Refund?

huismanmerel
Explorer | Level 4
Where can I find my inbox? Is it in the same inbox as the one of the community? Since I don't see a message there!

Re: Help! Fault register for business account! Refund?

Mark
Super User II
Its not, its your email inbox

Or at http://dropbox.zendesk.com

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Help! Fault register for business account! Refund?

Jane
Dropboxer
Mark is right, as sometimes our emails can be caught by a spam filter, hence your next best alternative is to check for our correspondence directly on our Support system. Of course, it’s always advisable to add "no-reply@dropbox.com” in your contacts, as you may want to send us in some feedback again in the future or you may have any other Dropbox-related questions. 
 
Anyhow, my colleague has notified me that you’ve now received their latest email & you’ve replied to them there, hence it’s my understanding that this payment-specific issue has now been resolved for you. 
 
All’s well that ends well, so you may keep in mind that we’re always just a post away in case you’d need to share your thoughts again in the future. Until then, take care & I’m wishing you a wonderful rest of the day ahead! :slight_smile:

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Top contributors to this post

  • User avatar
    Jane Dropboxer
  • User avatar
    Mark Super User II
  • User avatar
    huismanmerel Explorer | Level 4
  • User avatar
    Walter Dropboxer
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