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joyanisa74's avatar
joyanisa74
New member | Level 2
4 years ago
Solved

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund

cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 

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  • Jorge Pires 's avatar
    Jorge Pires
    New member | Level 2
    3 years ago

    it's just a joke not to inform a direct contact to solve the problems. should stop selling in Brazil. I canceled a subscription and I can't receive it. Absurd.
    Ticket #16967100: Dropbox Support Chat

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for posting on our forum today, Jorge Pires . 

     

    I was able to locate your ticket in our system, and from what our agent mentioned, they’ve processed a refund for your Dropbox subscription. 

     

    If you haven’t done so already, can you please get in touch with your bank? There’s a chance that your refund may still be in pending state, so they’ll be able to check this for you and make sure you receive your refunded money. 

     

    Let me know if you need help after that, though.

  • Dededede's avatar
    Dededede
    New member | Level 2
    3 years ago
    Dropbox didn't let me login into my account and system was pushing me for subscription and I had chat with customer service they said they fone the unsubscription and there is not gonna be charge now I got charged! Now I cannot reach any one to talk about matter! How can I get refund
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Dededede wrote:
    Now I cannot reach any one to talk about matter! How can I get refund

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • iacwc's avatar
    iacwc
    New member | Level 2
    3 years ago

    I would like to know if I cancel my subscription will I get reimbursed for the time I have paid for?   I am asking because I paid for a 1 year renewal in July and have only used about 2 moths of the subscription.  Can I get reimbursed for the unused 10 months?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    iacwc wrote:

    I would like to know if I cancel my subscription will I get reimbursed for the time I have paid for? ... Can I get reimbursed for the unused 10 months?

    When you cancel a subscription, all you're cancelling is the automatic renewal. You'll retain your account benefits until your next billing cycle at which time your subscription will end and your account will be downgraded back to Basic. There are no refunds.

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago

    want a refund what to do misunderstood the price I think the price of Thai baht

  • aotlove's avatar
    aotlove
    Explorer | Level 4
    3 years ago

    want a refund what to do misunderstood the price I think the price of Thai baht

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