Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
You need to follow https://help.dropbox.com/accounts-billing/payments-billing/refund - note that refunds are only given where legally required.
If you did not give Dropbox your card details then you need to be contacting your card issuer and reporting fraud.
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Thanks for posting on our forum today, @Jorge Pires .
I was able to locate your ticket in our system, and from what our agent mentioned, they’ve processed a refund for your Dropbox subscription.
If you haven’t done so already, can you please get in touch with your bank? There’s a chance that your refund may still be in pending state, so they’ll be able to check this for you and make sure you receive your refunded money.
Let me know if you need help after that, though.
Now I cannot reach any one to talk about matter! How can I get refund
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I would like to know if I cancel my subscription will I get reimbursed for the time I have paid for? ... Can I get reimbursed for the unused 10 months?
When you cancel a subscription, all you're cancelling is the automatic renewal. You'll retain your account benefits until your next billing cycle at which time your subscription will end and your account will be downgraded back to Basic. There are no refunds.
For more info on available support options, see this article.
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