Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Thank you Walter, I filled in that form a couple of days ago, but haven’t heard back. I’ve filled it out again (as I’ve found some further details of my old payment card). It does not give me a ticket number, only a message saying “Thanks, we’ll be in touch. We’ll respond to your help request in 1-2 business days.” I dropped an email to firstname.lastname@example.org, which gave me ticket 22219465, and sent a chaser which generated ticket 22230497 . I’ll see what response appears
Hey @Christopher Pulman, I just located your ticket, and responded back to you.
I'll see you there!
Thanks for your post, @Meanocto!
Can you let me know if the charges you’ve received are coming directly from Dropbox or the App Store/Play Store?
I’ll be able to guide you further, this way.
Hello! I have tried repeatedly to cancel and ask for a refund, and Dropbox is double charging me, monthly, and annually. And I'm unemployed and I need my refund and I need to talk to a human being, but I can't even get the chat box to work. I cannot get any response from Dropbox and I'm feeling fairly desperate. I would be so grateful for anyone who could guide me to a way to get a real life human to help me with my issue.
... I need to talk to a human being ...
Phone support is only available for Business accounts, and its accessible via a callback initiated though the account's admin console. All others can find the support options available to them on the Support page.
I have tried repeatedly to cancel and ask for a refund ...
Do you have a ticket number? If not, you need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hey @claire000000, sorry to hear about this.
Do you have login access to the account that was charged? If so, you can reach out to our support team directly through this page.
If you don't have access to the account, or don't know which account you got charged for, let me know, so I can send you an email on my end.
I understand, Claire, not to worry, I just sent you an email, so we'll continue investigating there.
For more info on available support options, see this article.
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