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Is there an email, live chat or phone number for customer support? I need to talk or chat with a live person or at least email someone to resolve an issue with my account. I'm not finding this anywhere on the site. Thanks!
Hi @Sz007 & @em130; welcome to our Community.
May I ask what the issues you're facing are about and if there's anything I can do to assist?
That being said, note that your technical support options depend on what kind of account you have (Basic, Plus, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support.
If you'd like assistance with a billing or account security specific matter, I'd highly recommend using an incognito window (meaning while logged out from any Dropbox account) and using the relevant options (be it the 'Can't sign in?' option or the 'Need help with a billing issue? one) from this page.
I hope this helps to some extent while I'm always around if you have any more questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I need to speak with someone in customer support. This website just sends you around in circles and is very frustrating. Thank you. -
and I'd like an email address as well as i assume dropbox will not answer the phone and probably won't respond to an email either. I've been trying for days.
Thank you
Hi @Sz007 & @em130; welcome to our Community.
May I ask what the issues you're facing are about and if there's anything I can do to assist?
That being said, note that your technical support options depend on what kind of account you have (Basic, Plus, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support.
If you'd like assistance with a billing or account security specific matter, I'd highly recommend using an incognito window (meaning while logged out from any Dropbox account) and using the relevant options (be it the 'Can't sign in?' option or the 'Need help with a billing issue? one) from this page.
I hope this helps to some extent while I'm always around if you have any more questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
What is the email address? I need to ask something to dropbox manager.
Please let me know the email address.
@ddddw wrote:What is the email address? I need to ask something to dropbox manager.
If you mean Dropbox Support, you can find all of the options available to you on the Support page.
@ddddw wrote:
I have to contact with manager.
Manager of what? What is it that you need help with?
As stated, the help options available to you are listed on the Support page. If your account includes email support, the option to open a request will be listed on the page.
Otherwise, let us know what you need assistance with and we'll be able to better direct you.
@ddddw wrote:
There is a direct email to contact dropbox manager? I want to ask something directly.
As stated previously, the contact options that are available to you can be found on the Support page. If you explain what it is you need assistance with, we can better direct you.
It doesn't matter if you open a new thread (like you tried here). The answer will be the same.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
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