How to downgrade my business account without access to my email?

[Morten Buchwald]

Hi

I had a business account with my old company.

I have changed job and the email has been closed.

I keep getting charged with the business account and i can't access it to charge the account.

Can you help me close or change it?

[Megan · Accepted solution]

Hi @Morten Buchwald, I hope you're doing well! 

I can definitely send you an email in order to help you cancel the plan, if you wish. 

Feel free to confirm that, and I'll be happy to reach out internally. 

Keep me posted, and we'll take it from there!

[Morten Buchwald]

Hi Megan

Thank you for your reply.

I confirm that i would like help to cancel my plan.

You are welcome to contact me on the email associated with login.

Thanks

Morten

[Megan]

Thanks for your speedy reply, Morten! 

I just created a ticket for you, and I'll be happy to see you there!

[Sherry2024]

Hi Megan,

I lost my school email associated with dropbox after graduation and hope to cancel my plan. Could you help me with it?

[Megan]

Hi @Sherry2024, I hope you're doing well! 

I'd be happy to do my best, in order to help with this. I opened up a ticket on my end for you. 

Reply back as soon as possible, and we'll take it from there! 

Thanks a bunch!