Plans and Subscriptions
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I keep getting charged $11.99 per month for a Dropbox account that is not mine, likely it belongs to an ex business partner. I have contacted them to check and or change the billing information and they did not respond. I contacted Dropbox on 11/28/22 and was somehow able to fill out a form requesting that my card not be billed anymore, and was told I would hear back in 1-2 days. My card was still charged on 12/3. Now because my own account is a free account, I do not have privileges to call or email support, and the chatbot is useless. Certainly there must be a contact email or phone number where I can ask that my credit card no longer be charged? I asked my credit card to dispute the November and December charges, but short of canceling that card entirely, they said they can't prevent future recurring charges. The inability to reach a human Dropbox agent seems ridiculous.
@colosaurus wrote:
Certainly there must be a contact email or phone number where I can ask that my credit card no longer be charged?
There isn't. You need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi there!
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