I am not able to view my receipts under 'Billing' on my account.

[Ewa4]

I am not able to view my reciepts under 'Billing' on my account. I had an upgraded subscription that was renewed and billed and then changed to a basic account. I need both these reciepts for the withdrawals bit when I enter 'Billing' it says 'something went wrong'. 

[Walter]

Hey @Ewa4, sorry to hear you;re having issues with this.

Would it be OK if we reach out via email to have a further look internally?

Thanks!

[Ewa4]

Yes that’s ok

[Walter]

Thanks for the quick response @Ewa4 - you've got: envelope: 

[Xzzy]

Hey @walter, 

I have the same issue as Ewa4 has. 

I can't see all the bills for 2022 anymore. Can I also get mine via email please? 🙏

Thanks a lot in advance!

[Xzzy]

Dear Community,
I had an upgrate for Dropbox in 2022 and paid monthly.
Now I am back at the basic level.
I can no longer see my invoices from the time of the upgrate (all months in 2022), but I need them urgently.
Does anyone have any advice?

[Hannah]

Hey @Xzzy, thanks for letting us know about this.

Are you perhaps able to see them through this page?

[Xzzy]

Hey @Hannah, 

thank you for your answer. 

I was already there before. 

But: unfortunately no. It says: "No payment or settlement activities".

[Jay]

Hi @Xzzy, if there aren't any payments all, then it means that this account wasn't upgrade. Are the payments you're referring to for a personal Dropbox account, or for a Dropbox Business plan?

[Xzzy]

It was  Dropbox Business Standard Plan