Plans and Subscriptions
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I am not able to view my reciepts under 'Billing' on my account. I had an upgraded subscription that was renewed and billed and then changed to a basic account. I need both these reciepts for the withdrawals bit when I enter 'Billing' it says 'something went wrong'.
Hey @Ewa4, sorry to hear you;re having issues with this.
Would it be OK if we reach out via email to have a further look internally?
Thanks for the quick response @Ewa4 - you've got: envelope:
I had an upgrate for Dropbox in 2022 and paid monthly.
Now I am back at the basic level.
I can no longer see my invoices from the time of the upgrate (all months in 2022), but I need them urgently.
Does anyone have any advice?
Hey @Xzzy, thanks for letting us know about this.
Are you perhaps able to see them through this page?
Hi @Xzzy, if there aren't any payments all, then it means that this account wasn't upgrade. Are the payments you're referring to for a personal Dropbox account, or for a Dropbox Business plan?
For more info on available support options, see this article.
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