cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We recently received a question asking for advice on how to set up a Dropbox account for an elderly family member. This prompted us to think about the different ways we can make Dropbox more accessible in general, learn about it and add your tips right over here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

I cancelled my Free Trial and was still charged at the end of it

I cancelled my Free Trial and was still charged at the end of it

PaddyNeill
Explorer | Level 3

I trialled the dropbox professional offerring and cancelled the 14 day trial after a week or so. I have just been charged as confrimed by an email stating the free trial has ended. I followed all the correct steps but Dropbox still charged me. 

 

I cancelled the free trial before the 14 days and was still charged. How do I get a refund from Dropbox for this unauthorised charge to my card?

1 Reply 1

Re: I cancelled my Free Trial and was still charged at the end of it

Mark
Super User II

Contact support via www.dropbox.com/support and send them a copy of the cancellation email - probably via screengrab


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?