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I only have 2 devices but I reached the device limit, why is that?

I only have 2 devices but I reached the device limit, why is that?

Stuart L
New member | Level 2

I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone is counted against me.

I only have 2 devices, my current laptop and phone. I've never had more than two at one time. I have very limited needs and I’d like to clear out all other devices and continue with my basic plan. Can you help me?

1 Accepted Solution

Accepted Solutions

Re: forced to upgrade?

Mark
Super User II

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed


 


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View solution in original post

5 Replies 5

Re: forced to upgrade?

Mark
Super User II

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: forced to upgrade?

Stuart L
New member | Level 2

Thanks, Mark. It seems to have worked, I'll find out for sure when my 30 days runs out...

Re: forced to upgrade?

Chris H.19
New member | Level 2

Thank You so much Mark!!!

After unlinking my old iPad...my new iPad connected automatically!!!

I now have my 3 devices all connected thanks to you!!!

You made my day!!!  

Devices on my account

SherBear1
New member | Level 2

When I look up the devices that are linked to my account, there are 2 that are the same but have different names. So it appears that I have 4 devices, but there aren't more than 3, unless one of the accounts is on an old computer that has died.

Re: Devices on my account

Megan
Dropboxer
Hi @SherBear1, thanks for posting today! 

I've merged your question into this thread, since it echoes what others have expressed. 

Feel free to follow the steps Mark has provided, and let me know how they worked out for you.

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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  • User avatar
    Megan Dropboxer
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    SherBear1 New member | Level 2
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    Chris H.19 New member | Level 2
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    Stuart L New member | Level 2
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    Mark Super User II
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