Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello,
My Dropbox account was downgraded from Plus to Basic, though support told me the downgrade was postponed for six months. I contacted your support team via email and got no response.
Ticket number of my initial request: Ticket #22865226
Ticket number of yesterday's request: Ticket #22921167
It would be great if you could assist me on this matter. Thank you.
Hey there @Alla Nabatova, thanks for posting here!
I was able to go through your previous ticket numbers. It seems the latest one has been closed due to inactivity.
Therefore, I created a new one on my end for you. Can you check your inbox, and respond back to me?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
Thanks for reaching me out.
I've responded to your email.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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