Incorrect birthday input when joining a Family Plan

Hey SabinaMaraviglia19, sorry to hear about this.

Would it be OK if I reach out via email to have a further look into this internally?

Let me know and I'll use the email address that's associated with your profile here, on our Community.

Thanks!

Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

See you around the Community and take care!

Hi, 

I need to verify my correct date of birth. I mistakenly punched in 2022. How do I go about this?

Hi Walter, 

I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth. 

Hey Thamsanqa Xekiso, thanks for reaching out to us. 

Do you mind if I send you an email, so we can figure this out in private?

Let me know!

Dear Dropbox community,

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

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patrickmudek wrote:

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

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You need to contact Support directly.

• https://help.dropbox.com/account-settings/dropbox-family-age-requirements (bottom of the article)
• https://www.dropbox.com/support

Thanks for the answer, but this lead me either to the Chatbot or here. And the chatbot does not lead me to the option of showing proof of my real birthday. Is there any possibility to send an email to a dropbox moderator?

Hi patrickmudek, welcome to our Community! 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

Thanks!