Incorrect birthday input when joining a Family Plan

[SabinaMaraviglia19]

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth.

I use Dropbox for work so my account can't be deleted. 

I want to be reach out via email since I haven't found a phone number to call now. 

Please I appreciate some help. Thanks. 

[removed per the Community's Guidelines]

[Walter]

Hey @SabinaMaraviglia19, sorry to hear about this.

Would it be OK if I reach out via email to have a further look into this internally?

Let me know and I'll use the email address that's associated with your profile here, on our Community.

Thanks!

[SabinaMaraviglia19 · Accepted solution]

Thank u so much, the problem's been solved. Regards.

[Walter]

Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

See you around the Community and take care!

[Thamsanqa Xekiso]

Hi, 

I need to verify my correct date of birth. I mistakenly punched in 2022. How do I go about this?

[Thamsanqa Xekiso]

Hi Walter, 

I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth. 

[Hannah]

Hey @Thamsanqa Xekiso, thanks for reaching out to us. 

Do you mind if I send you an email, so we can figure this out in private?

Let me know!