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Incorrect birthday input when joining a Family Plan

Incorrect birthday input when joining a Family Plan

SabinaMaraviglia19
Helpful | Level 5

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth.

I use Dropbox for work so my account can't be deleted. 

I want to be reach out via email since I haven't found a phone number to call now. 

Please I appreciate some help. Thanks. 

[removed per the Community's Guidelines]

1 Accepted Solution

Accepted Solutions

Re: Incorrect birthday input when joining a Family Plan

SabinaMaraviglia19
Helpful | Level 5

Thank u so much, the problem's been solved. Regards.

View solution in original post

6 Replies 6

Re: Incorrect birthday input when joining a Family Plan

Walter
Dropboxer

Hey @SabinaMaraviglia19, sorry to hear about this.

 

Would it be OK if I reach out via email to have a further look into this internally?

 

Let me know and I'll use the email address that's associated with your profile here, on our Community.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Incorrect birthday input when joining a Family Plan

SabinaMaraviglia19
Helpful | Level 5

Thank u so much, the problem's been solved. Regards.

Re: Incorrect birthday input when joining a Family Plan

Walter
Dropboxer

Glad to hear that, Sabina. Thanks for keeping me in the loop too. 

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Incorrect D.O.B

Thamsanqa Xekiso
New member | Level 2

Hi, 

 

I need to verify my correct date of birth. I mistakenly punched in 2022. How do I go about this?

Re: Incorrect birthday input when joining a Family Plan

Thamsanqa Xekiso
New member | Level 2

Hi Walter, 

 

I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth. 

Re: Incorrect birthday input when joining a Family Plan

Hannah
Dropboxer

Hey @Thamsanqa Xekiso, thanks for reaching out to us. 

 

Do you mind if I send you an email, so we can figure this out in private?

 

Let me know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    Thamsanqa Xekiso New member | Level 2
  • User avatar
    Walter Dropboxer
  • User avatar
    SabinaMaraviglia19 Helpful | Level 5
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