We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

bjgoldstein's avatar
bjgoldstein
New member | Level 2
7 years ago
Solved

Need to reduce licenses

What needs to be done to reduce the number of licenses that we are paying for?

Account Settings
Billing
FAQ
Plans
Team admin
  • Jay's avatar
    Jay
    7 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?

16 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi there, you can reduce licenses as Mark said to a minimum of 3 licenses, however the change will only appear on your account (and thus the reduced fee) when your account next renews, which is either in a month or year.
     
    If you can’t reduce your licenses and you did remove people in the past, check if those users were suspended instead of removed, as suspended users still take up a license.
     
    This also applies to pending invite to your team, so if any exist that you don’t want to join the team, just delete the invite from the admin console.
     
    Hope this information helps!
  • TABNORM's avatar
    TABNORM
    Explorer | Level 4
    7 years ago

    This did  not help. It delets the person NOT the number of licenses on contract.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    How many licenses do you have at the moment and how many do you want on your account?
  • TABNORM's avatar
    TABNORM
    Explorer | Level 4
    7 years ago

    Hi

    I need to reduce to 3 from the 7 we have. My licenses renews in a month.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    How many active licenses do you currently have assigned to users? Are you able to reduce the licenses in any way?
  • TABNORM's avatar
    TABNORM
    Explorer | Level 4
    7 years ago

    I only have two licenses assigned to users. I want to keep the third in case I need it. I have deleted all other users. 

    How do I reduce number of licenses to 3.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Have you followed the steps in this article?
     
    1. Sign in to dropbox.com with your admin credentials.
    2. Click Admin Console.
    3. Select the Billing tab.
    4. Click Manage plan.
    5. Click Manage licenses.
    6. Change the number of licenses in the box that appears. 
    7. To remove unneeded licenses, click Remove licenses instead.
     
    If you’re getting an error message, let me know!
  • TABNORM's avatar
    TABNORM
    Explorer | Level 4
    7 years ago

    Thank you

    I had been to that page but visually it appears you can only add licenses not remove licenses.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions