Paying for Essentials but can't access email

[Blvdfour]

OK, so when I was signing up for an "essential" subscription  while also making a new account I screwed up the email I entered by missspelling the domain. The email domain Dropbox is sending emails to and charging doesn't exist, it is missing a letter from my actual email address domain, so I can't access the email to cancel the subscription. Also, I can't login to the email, because the domain Dropbox is sending the emails and codes to doesn't exist. I've found calling Dropbox to sort this out is impossible. You can only get a callback if you have a premium subscription, which technically I have but I can't login to Dropbox because I can't get the code they keep trying to send me to the email. I'm in a pickle.

I know I screwed up, but I've been getting charged $20 a month for a service I'm not using, and that I can't cancel. Any guidance is appreciated.

thank you

[Walter]

Hey @Blvdfour - sorry to hear about this.

The best way to assist with this would be through our support channel, so would it be OK if I sent you an email to the email address that's associated with your profile here on our Community?

Otherwise, you can open an incognito window and submit this form with all the relevant information.

In any case, please keep me posted! 

[Blvdfour]

Hi Walter, thank you for the reply.

I filled out the form and now have a ticket number. So just waiting to hear back from someone.

Thanks so much

-Tim

[Walter]

Thanks for the update, Tim. You can also share your ticket ID with us so that we can look it up in our system if needed. 

[Blvdfour]

Hi Walter, I appreciate all these quick replies

Here is my ticket number: 23288965

Thanks in advance for any assistance

Tim

[Walter]

Thanks for the ticket number, Tim.

I've found it in our system and passed your comments on to the agent who's handling your case. I can see they just responded to you a little while ago, so take a look at your inbox for their message.

I hope this gets sorted for you soon! 

[Blvdfour]

My issue has been resolved, thanks for your assistance Walter.