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Paypal send notification Dropbox subscription 11.99$/month to me.

Paypal send notification Dropbox subscription 11.99$/month to me.

krapongza
Explorer | Level 4

Hi.

 

Paypal send notification to me.

Dropbox subscription 11.99$/month

 

Payment transaction: [Removed as per Community Guidelines]

 

But my account don't has any subscription

my dropbox storage still 4.75 GB storage.

I very confuse. How do I do?

1 Accepted Solution

Accepted Solutions

Re: Paypal send notification Dropbox subscription 11.99$/month to me.

Jay
Dropboxer
Thanks for the ticket ID, @krapongza, I can see that the support agent was able to assist you on this matter.

If you need any further assistance, please let me know.

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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View solution in original post

3 Replies 3

Re: Paypal send notification Dropbox subscription 11.99$/month to me.

Jay
Dropboxer
Hi @krapongza, thanks for messaging the Community!

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Paypal send notification Dropbox subscription 11.99$/month to me.

krapongza
Explorer | Level 4

Hi @Jay

 

My Ticket id: #12064854.

 

Thanks for support.

 

 

Re: Paypal send notification Dropbox subscription 11.99$/month to me.

Jay
Dropboxer
Thanks for the ticket ID, @krapongza, I can see that the support agent was able to assist you on this matter.

If you need any further assistance, please let me know.

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Jay Dropboxer
  • User avatar
    krapongza Explorer | Level 4
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