Require last receipt but cancelled account

[jbirud]

Hi, 

My team wanted everyone to have a dropbox account  with their own email. So I cancelled the account I was using and made this one. 

But I forgot to download the last receipt from the monthly membership charge. My accounting department is asking me for the receipt. 

How do I get the last receipt from my old account?

[Mark]

If your account has been closed you may struggle. 

You could try contacting Support via www.dropbox.com/support , but, I dont think they'll send it to a different email (or accept tickets from an alternative one)

[jbirud]

I still have access to the email address that my previous account was linked to. So, I could send Dropbox an email from the same email address as the former account. If that's the case, is there a Dropbox email address I can use? 

[Mark]

All support tickets need submitting via www.dropbox.com/support

[jbirud]

Hi, Thanks. I am searching the dropbox support page but keep getting the run-around of submitting a ticket. My only options seem to be the community forum and the chatbot. There is nowhere for me to actually submit a ticket. 

[Mark]

Support options are only available for paying users. 

You could try going to the page via an incognito window and selecting 'account and billing' and see if that helps.