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Re: Storage space

Storage space

TQ99
New member | Level 2

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space.

So why am I getting messages saying my Dropbox is full and will no longer sync files?

I also have 250GB spare capacity on my computer's hard drive.

1 Accepted Solution

Accepted Solutions

Re: Storage space

Mark
Super User II

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters


 


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15 Replies 15

Re: Storage space

Mark
Super User II

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Re: Storage space

TQ99
New member | Level 2

www.dropbox.com/account/plan shows I'm using 0.9 GB of 2.75 GB

 

Files on computer match those on dropbox

 

I'm guessing I should assume messages from Dropbox saying I'm out of space are just a ploy to get me to sign up for paid account then, and can just be ignored!!

 

Thanks

Re: Storage space

First Hunt Guy
New member | Level 2

Didn't help me.  Validated that my storage is in my "Plan" which shows I have plenty of space left.

Re: Storage space

Mark
Super User II

Do you have enough hard drive space? Are you sure the error isnt from your computer? 

 

Dropbox wont be saying it cannot sync if you have space according to the website. 

 

Can you post a screenshot?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Storage space

sapelzin
Explorer | Level 3

My account says that I'm using 54gb of space, but the files shown are using less than 2gb.  All was fine before I was asked to trial a paid account, and the trial expired.

Re: Storage space

sapelzin
Explorer | Level 3

sapelzin_0-1657153202931.png

 

Re: Storage space

Megan
Dropboxer

Hi @sapelzin, how are you today? 

 

When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account? 

 

What do you see on your home page? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Storage space

sapelzin
Explorer | Level 3

Thank you for your response.  My plan page says that I'm using 54 gb.  When I look on my mac, it says the files take up 344mb of space.  The same files are listed on my mac and on my Dropbox home page.

sapelzin_0-1657201368907.png

 

 

 

Re: Storage space

Walter
Dropboxer

Hey @sapelzin, could you maybe try another browser and let us know if you see any difference?

 

Also, can you check your account's home page and calculate the size of any folders you may have stored there?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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