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The billing tab is missing, where can I find it?

The billing tab is missing, where can I find it?

vico_help
Explorer | Level 3

I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?

3 Replies 3

Re: Billing tab

Jay
Dropboxer
Hi @vico_help, thanks for posting today!

If you're not seeing a billing tab, then it's possible that you're no longer on a paid plan.

Could you check what plan you're on according to this page?

You can see any receipts on your account, even if you've never paid for a plan, on this page.

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Billing tab missing

vico_help
Explorer | Level 3

Hello,

The billing tab has disappeared. I was downloading my receipts from this location however now that Billing tab can't be seen. This has been like this for approx 2 months. Help please as i require these receipts for work. 

Thanks

Re: Billing tab missing

Walter
Dropboxer
Hey there @vico_help; thanks for posting on our Community again!

I just merged your post into your previous one as they're related. 

Did you have the time to go through Jay's suggestions yet?

Specifically, what is your account's plan tab reporting?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    vico_help Explorer | Level 3
  • User avatar
    Jay Dropboxer
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