Trying to Cancel Subscription

[janelaloca]

Help!  I'm trying to cancel a subscription plan.  When I go into my account and hit cancel plan  I get a message in the search box that says Pop-up Window Blocked.  I also don't understand how Drop box got a hold of my most recent credit card and is charging me for the most expensive plan.  I'm starting to feel scammed.  Please advise!

[Nancy]

Hey @janelaloca! Thanks for posting here. 

It sounds like you’re using a web extension to block ads and pop-ups on your browser, and it’s blocking a new Dropbox window to open. Is that the case?

Also, can you please go to this page, and let me know what’s the plan you see? 

Keep me posted.