Unable to update billing information

[Hui1102]

Recently, I received the email form Dropbox and asked me to update my billing info, otherwise, my subscription will be cancelled after this. Somehow, I try to update the billing info, but it didn't have any response and still remain the same and keep asking me to update the billing info once I log in into the account. So, is there anyone can assist me to solve this issue? Thanks.

[Walter]

Hi there @Hui1102 - sorry to hear you're having issues with this.

Could you please let me know what your plan tab shows at the moment and clarify when you got the email you mentioned? 

Thanks!

[Hui1102]

This is the message shown once I log into my DropboxSign account. "We were unable to bill your credit card on 02/08/24. Unless you update your billing, your Dropbox Sign access will become limited in 6 days."

While, this is the email that sent to my mailbox. "Your subscription will be cancelled in 6 days if your billing information isn't updated. Update your billing info to retain full access to your account."

The billing information that I updated is the same credit card that I previously key in and I have also confirm that all the card details are accurate. Please advise. Thank you.

[Walter]

So this is in regards to your Dropbox Sign account and plan, not Dropbox @Hui1102 

Can you maybe send us a full page screenshot of the error you get so that we can have a visual too?

[Hui1102]

This is the screenshot when I log into the account.

This is the place where I updated the billing info. Once I updated my billing info and click "continue", it directly goes back to my homepage, which is exactly same as the page that I screenshot (1st pic) as per above. 

[Hui1102]

Hi,

Is there any update on this?

[Hannah]

Hey @Hui1102, sorry for the delay here.

I would suggest reaching out to our support team through this page, where you will find an option for billing requests, so that our team can assist you directly.

Thanks!