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Re: Update payment info (new credit card)

Update payment info (new credit card) but there is no billing there.

Mark Eby
New member | Level 2

I have a Plus plan with 2GB and Dropbox help says to click on my initials, select settings, and then select billing. When I select settings, THERE IS NO billing on the resultant page. Have looked everywhere. Not sure what to do.

1 Accepted Solution

Accepted Solutions

Rich
Super User II

@Mark Eby wrote:

When I select settings, THERE IS NO billing on the resultant page.


This is the page you need:

 

 

If that page doesn't show a section with your billing details, go to your Plan page and see what plan it shows for that account.

 

View solution in original post

5 Replies 5

Rich
Super User II

@Mark Eby wrote:

When I select settings, THERE IS NO billing on the resultant page.


This is the page you need:

 

 

If that page doesn't show a section with your billing details, go to your Plan page and see what plan it shows for that account.

 

Mark Eby
New member | Level 2

Thanks!

 

scxgf
New member | Level 2
Go to solution

Holy Crap!!!! I got to the PLAN page and I have a FREE account,. The Basic Account! I have been paying $120/ year to you for a FREE account of 2GB of storage and I'm using LESS than 4 GIGABITES. This is robbery, theft, misrepresentation of product sales. I need to talk to someone RIGHT NOW

Mark
Super User II
Go to solution

That means you have set up two accounts. Log out of the free one and in to the one you are paying for: https://help.dropbox.com/billing/find-credit-card-charge

 

Dropbox cannot charge you for something unless you gave them the card info to do so.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Mark Eby
New member | Level 2

Now I'm REALLY confused -- they are asking me to update my payment info, but the card I'm using doesn't expire until 9/25, over a year from now!

Need more support?