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Urgent, cant update my billing information

Urgent, cant update my billing information

sarasvanberg
Explorer | Level 4

Hi,

 

Im trying to update my credit card, but I get the following erro message when trying to do so:

"

You can’t update your billing information because Credit Card doesn’t support None currency."

92 Replies 92

TargetMain2022
Explorer | Level 4

I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.

 

You can’t update your billing information because Credit Card doesn’t support the currency None

 

The account is a UK account, the card is a UK registered card and address...ideas?

Jay
Dropbox Staff

Hi @TargetMain2022, thanks for bringing this to our attention.

 

Do you see any successful receipts (not invoices) of payment on this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Jay
Dropbox Staff

Hi @sarasvanberg, thanks for bringing this to our attention.

 

Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?

 

Which country (and currency) are you upgrading from?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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TargetMain2022
Explorer | Level 4

Hi Jay

 

Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

Jay
Dropbox Staff

What is your current plan according to this page?

 

Are you trying to update an existing card, or purchase a new subscription entirely?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sarasvanberg
Explorer | Level 4

Hi,

 

From the site on my computer (macos), here is a scrrenshot of the error message. DROPBOX.png

Nancy
Dropbox Staff

Hey @sarasvanberg!

 

Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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alegoh
New member | Level 2

I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail

Nancy
Dropbox Staff

Hey @alegoh, sorry to hear you’re seeing the same error message. 

 

Have you already checked a different browser/incognito mode, by any chance?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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