Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi,
Im trying to update my credit card, but I get the following erro message when trying to do so:
"
You can’t update your billing information because Credit Card doesn’t support None currency."
I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.
You can’t update your billing information because Credit Card doesn’t support the currency None
The account is a UK account, the card is a UK registered card and address...ideas?
Hi @TargetMain2022, thanks for bringing this to our attention.
Do you see any successful receipts (not invoices) of payment on this page?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @sarasvanberg, thanks for bringing this to our attention.
Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?
Which country (and currency) are you upgrading from?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay
Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it
What is your current plan according to this page?
Are you trying to update an existing card, or purchase a new subscription entirely?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
From the site on my computer (macos), here is a scrrenshot of the error message.
Hey @sarasvanberg!
Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail
Hey @alegoh, sorry to hear you’re seeing the same error message.
Have you already checked a different browser/incognito mode, by any chance?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!