cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Help us get a better understanding of what this Community means to you by taking our quick survey over here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

What do I do to get a full refund?

What do I do to get a full refund?

emcmullan
New member | Level 2

Please help! My boyfriend was logged on to my laptop on his dropbox account and I have accidentally paid a year subcription of £432.00 for a business account. Please help? What do I do to get a full refund? I'm panicking as I cannot afford this.

1 Accepted Solution

Accepted Solutions

Re: HELP

Rich
Super User II

You need to contact Support directly as only they can handle billing/account related issue. Just know that Dropbox has a No Refunds policy unless legally required, per their terms. If you were on a Business trial and failed to cancel before the end of the trial, then you would have been billed for the new account automatically. Only Support will be able to tell you if you're eligible for a refund. Once you have a ticket number, reply back here with it.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

 

(Tagging @Rob_Cash)

View solution in original post

6 Replies 6

Re: HELP

Rich
Super User II

You need to contact Support directly as only they can handle billing/account related issue. Just know that Dropbox has a No Refunds policy unless legally required, per their terms. If you were on a Business trial and failed to cancel before the end of the trial, then you would have been billed for the new account automatically. Only Support will be able to tell you if you're eligible for a refund. Once you have a ticket number, reply back here with it.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

 

(Tagging @Rob_Cash)

Re: HELP

Rob_Cash
Dropboxer

As @Rich noted, you will have to file a support ticket. That said, Business accounts do have access to real time chat as a support option, so you might utilize that feature as well!  

 

And just as a point of information, when a Business account trial is started, it asks for a credit card or other payment (Paypal, etc) method to be entered, so that at the end of the trial it can bill for the year ahead.  This is a manual entry that is required, it does not matter which computer it is set up on, doesn't pull from your personal account, etc.  The only way to create and start one of these trials is to manually enter the payment information. 

 

You were not billed because someone was on your computer, you were billed because your payment information was entererd manually.

Re: HELP

emcmullan
New member | Level 2
Hi, I mean I was on my computer but didn't realise he was still logged into his dropbox from a while back. Silly mistake but fixed now. Thank you anyways 🙂

Re: HELP

emcmullan
New member | Level 2

Fixed now. Thanks 🙂 

Re: HELP

Stephanie11
New member | Level 2
My query is about receipts not billing

Re: HELP

Ed
Dropboxer

Hi @Stephanie11

 

If you have a paid account, you can go to https://www.dropbox.com/account/billing and see 'invoice / receipts'. 

 

Thanks




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

  • User avatar
    Ed Dropboxer
  • User avatar
    Stephanie11 New member | Level 2
  • User avatar
    emcmullan New member | Level 2
  • User avatar
    Rob_Cash Dropboxer
What do Dropbox user levels mean?
Need more support?