We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Solved
What happens to existing files after the 30 days trial ends?
I know dropbox stops syncing after the 30 days trial ends, but what happens to the files I've uploaded during the trial? Can I still access them? And how long would they stay? (Sorry for my bad English)
- Hi Thrall, thanks for joining the Community!
When you downgrade after a trial, all that will happen to your account is the files will stop syncing, if you're overquota when you downgrade.
You'll still be able to access your account, however, any new additions or edits won't sync to the account. The files will remain indefinitely on the account, as Dropbox doesn't delete any files without user input. I would recommend that you login to your account at least once within 12 months to keep the entire account active.
You can delete files from your account to get underquota again, which will allow it to sync once more.
If you need any more details, feel free to message back!
17 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi Thrall, thanks for joining the Community!
When you downgrade after a trial, all that will happen to your account is the files will stop syncing, if you're overquota when you downgrade.
You'll still be able to access your account, however, any new additions or edits won't sync to the account. The files will remain indefinitely on the account, as Dropbox doesn't delete any files without user input. I would recommend that you login to your account at least once within 12 months to keep the entire account active.
You can delete files from your account to get underquota again, which will allow it to sync once more.
If you need any more details, feel free to message back! Hi there, I've used Dropbox for a week and am wondering if my files will be deleted and I won't be able to access as well as download my files after my 30 days free trial ends.
Will I receive an email or a notification about that?
Just want to make sure to recover my all files if that happens.
Thank you!
- Mark
Super User II
Unless you actively cancel the trial you will automatically be upgraded and charged.
If you do cancel then the account will revert back to a free one and you'll possibly be over quota. Syncing will stop but data safe. However, note that T&Cs do state they can delete data if needed to reduce your quota
when you get the free 14 day upgraded account what happens if you use the space but then dont pay to keep the upgrade what happens to all your files?
- Mark
They stay in your account but you cannot add or edit them. Dropbox, currently, does not delete them however the T&C's do state they can do so if they wish.
- Thank you very much I appreciate it
- i have the professional 3tb trial im planning to cancel maybe a day or 2 days before trial ends to not get billed. what will happen to my data? i get that i cant load stuff anymore but can i download them to my laptop? ive read i cant upload but can i download all of it
- new question, before i cancel my trial can i switch plans instead? im on profesional 3tb trial
i want to get the monthly 11.99 2tb instead when i click buy now it says youre already on profesional plan - i want to get the individuals dropbox plus 11.99 monthly after my profesional trial how can i do that? i need to cancel to not get billed for the profesional but want to switch to plus 2tb 11.99 monthly
