Why does the upgrade screen not show any prices?

[asdfasdfasdf1]

Its a really horrible experience to have this screen and not show prices. It was a concious decision made by someone that went though several stages of approval and really shows you don't care about the customer. Also I have to deal with a chat bot or post this publically to interact with your support?? How have things degraded so much... 

[asdfasdfasdf1]

How do you go from £5/gb (2gb £10/mo) to £7/gb (3gb £22/mo) when you increase the amount of storage? Storage per unit is cheaper as it gets larger. Why are you punishing the users of your service for trusting you with more data?

[Jay]

Hi @asdfasdfasdf1, thanks for messaging the Community.

We appreciate the feedback on this matter regarding the upgrade page. 
 
We take all comments into consideration when improving the Dropbox site and services. You can view the plans and pricing from this page.

Regarding the difference in price between Plus and Essential, the plan page above would show the different features offered on the Essentials plan, which aren't available on Plus.

If you have any further queries, feel free to message back.

[asdfasdfasdf1]

Everything on the home page once logged in linked to the page with no prices. It took me 15 minutes to find any page with prices.

Regarding the difference between plans - wouldn't that information be best served on the actually plan page i'm look at? The page when I'm paying? 

So one page theres no prices...

One page theres prices but no details...

And finally the page you linked to above with everything can't be navigated to from the homepage once logged in

Why do you have so many different versions of this page that aren't completely useful?

[GunnarBorer]

I am also facing some problems related to the upgrade screen, is this normal for everyone?

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[Megan]

Hi @GunnarBorer, how are you today? 

Would you mind sharing some additional info or screenshots with me? 

Are you on a Basic plan, trying to upgrade to a paid one? 

Let me know more, and we'll take it from there! 

[asdfasdfasdf1]

From a logged in screen of an existing customer, the links provided to upgrade point to one of two screens.. one doesn’t have prices and one doesn’t have details. The page with prices and details provided by Jay is impossible to find. As a product designer I know these tactics are either a result unbelievably non-detail oriented designers, or shady money making efforts. Eg, let’s get them to upgrade without seeing the prices first! You know, when you do a side by side comparison of packages - some would think price is a factor. But not at Dropbox.. Or, let’s get them great prices side by side before they know the details of a plans (like charging more per gb as storage increases). Just be up front and honest.