cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you know more about files sizes, you can make more informed decisions about which files you upload and then you can maximize the space in your Dropbox Basic account?

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is it so difficult to cancel a trial subscription

Why is it so difficult to cancel a trial subscription

Stevenfrustrated
Explorer | Level 3

I’m trying to cancel my trial subscription that they’re going to charge me for starting tomorrow however I’m following all their instructions but there is not an option that says cancel subscription like there is on every other subscription I have On my iPhone. I cannot believe it is this difficult to cancel the subscription even when I try to downgrade the subscription to basic account, there’s no final button to push to finalize the transaction. Clearly They do this on purpose.

1 Reply 1

Re: Why is it so difficult to cancel a trial subscription

Mark
Super User II

Where did you sign up? 

If it was on the iPhone then its the same as every other subscription service on iOS - you have to cancel via the iOS App Store. This isnt a Dropbox design issue its Apples.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?