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changing account type

changing account type

johngillis
Helpful | Level 5

I was told last month by tech support that the way to change from Business Team account to Business professional acct. was to let my team account expire (which it did last night) and then buy a new Business Pro account.  But no one said how this is done, and since Dropbox appears to have no tech support on a Saturday, I stuck.  When I pick, on the dropbox website, to *buy* a Business Pro account, the page that is served up is to register for a 2 gb personal acct.  Why are they telling me to set up a personal account when I just want to go to a Business Pro?  I can't get past this incredibly unintuitive point and thus my 1 Terabyte dropbox account files are in limbo.  Please help.

1 Accepted Solution

Accepted Solutions

Re: changing account type

Walter
Dropboxer
Hello there @johngillis; thanks for posting on our Community!

It sounds like you may be part of a team account in locked state

If that's the case, you'll need to disband the team before you can upgrade to an individual plan like the Professional one. 

Let me know if this helped, John.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: changing account type

Walter
Dropboxer
Hello there @johngillis; thanks for posting on our Community!

It sounds like you may be part of a team account in locked state

If that's the case, you'll need to disband the team before you can upgrade to an individual plan like the Professional one. 

Let me know if this helped, John.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: changing account type

johngillis
Helpful | Level 5

Excellent.  The "disband the team" idea was exactly what I needed.  I wish someone had told me I had to do that step!  Now that I did that, I was able to go into the menu of various plans and buy the Business Pro account, and now all my terabytes of data are back being synced.  Bravo.

Re: changing account type

Walter
Dropboxer
Glad I could help, John.

See you around the Community and enjoy the rest of your week!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: changing account type

visualjah
New member | Level 2

Dropbox moved the "disband the team" option/page linked, making this harder than it needs to be seems to be the end goal. Can you tell us where to find that option now? 

Re: changing account type

Walter
Dropboxer
Hey @visualjah - thanks for joining the discussion here and sorry to hear you're having issues with disbanding your team.

If you're the team admin of a team in locked state, you should be able to disband your team by following these steps:
  1. Sign in to dropbox.com with your admin credentials.
  2. Go to the Locked State Decision page.
  3. Click Cancel Dropbox Business and disband my team.
  4. Check the box to confirm that you understand disbanding is permanent.
  5. Click Disband team.
Let me know if this helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Top contributors to this post

  • User avatar
    Walter Dropboxer
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    visualjah New member | Level 2
  • User avatar
    johngillis Helpful | Level 5
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