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lenovo new device 30gb

lenovo new device 30gb

ssimmmo
Explorer | Level 4

hello i couldnt add my 30gb free to my account after i brought a new lenovo device

1 Accepted Solution

Accepted Solutions

Re: lenovo new device 30gb

Jay
Dropboxer

Thanks for the info, would it be possible to contact you at the email associated with your forum profile to look into this further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

11 Replies 11

Re: lenovo new device 30gb

Jay
Dropboxer

Hi @ssimmmo, thanks for joining the Community!

 

Did you create a new account via the pre-installed app on the Lenovo device, or did you create a new account from the site and then attempt to login in the app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: lenovo new device 30gb

ssimmmo
Explorer | Level 4
I had a free account logged in and it didn't update

Re: lenovo new device 30gb

Jay
Dropboxer

Thanks for the info, would it be possible to contact you at the email associated with your forum profile to look into this further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: lenovo new device 30gb

ssimmmo
Explorer | Level 4
Hi jay that's would be great

Looking forward to hearing from you

Many thanks

Re: lenovo new device 30gb

Jay
Dropboxer

Thanks for the message, I've sent you an email, please could you reply to it when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: lenovo new device 30gb

mzdio
Explorer | Level 3

Hello Jay,

 

I encountered similar difficulty, not being able to get my 30GB space. Could you please help me to solve the problem?

 

Best Magda

Re: lenovo new device 30gb

Jay
Dropboxer
Hi @mzdio, I've sent you an email, please could you reply to it when you get a chance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: lenovo new device 30gb

Chris_Branch
Explorer | Level 3

Hi had the same issue could you assist?

Re: lenovo new device 30gb

Walter
Dropboxer
Hi @Chris_Branch - sorry to hear you're having issues with this.

Would it be OK if we reached out via email to have a further look internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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