cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Great and all as it is to hear how we use Dropbox, we want to know how you use it! Day to day, big projects, sharing files with friends and family - we want to know about it.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

problem in my credit card billing

problem in my credit card billing

shady mohamed
Explorer | Level 3

hello 

 

my credit card expire date is on 07/2022 which means that it still valid until 31/7/2022

 

so why i cannot pay my subscription for period from 27/6/2022 to 27/7/2022 ??

 

i tried to update my card info but the problem still exist 

 

i tried to contact my bank they confirmed that no problems in my bank account 

 

i recharged my card and tried to pay my subscription but no success 

 

any one have an idea what is the problem ?

 

thank you 

1 Accepted Solution

Accepted Solutions

Re: problem in my credit card billing

Nancy
Dropboxer

Hmm, I see. 

 

Do you have any other payment method available perhaps, or even PayPal, so that we can give that a go, as a test?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

View solution in original post

5 Replies 5

Re: problem in my credit card billing

Nancy
Dropboxer

Hey @shady mohamed, and welcome aboard our forum.

 

When inserting your payment method to the system, do you receive any type of error message in particular? If yes, please send me a screenshot of it. 

 

Besides that, I’d like you to take a test and update your billing info via another browser. Do you face the same issue, when doing so? 

 

Let me know how it goes!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: problem in my credit card billing

shady mohamed
Explorer | Level 3

thank you for reply 

 

i use chrome browser so i downloaded firefox and tried again 

 

unfortunately it didnt work 

 

here a screenshot for the error 

thank you 

 

 Untitled.png

Re: problem in my credit card billing

Nancy
Dropboxer

Hmm, I see. 

 

Do you have any other payment method available perhaps, or even PayPal, so that we can give that a go, as a test?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: problem in my credit card billing

shady mohamed
Explorer | Level 3

ok 

 

i tried different card and it worked 

 

thank you 

 

 

Re: problem in my credit card billing

Nancy
Dropboxer

Perfect! I’m glad that worked. 

 

I’ll be around the forum, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropboxer
  • User avatar
    shady mohamed Explorer | Level 3
What do Dropbox user levels mean?
Need more support?