cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Not happy with your Spotify Wrapped? Check out how Kevin on the Dropbox team used Paper to make sure he keeps discovering new music over here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

refund Dropbox plus

refund Dropbox plus

Dianka2020
Explorer | Level 3

I cancel the dropbox,but they have already withdrawn money for the dropbox plus for the next year,I closed it, now my billing says Adjustment for Refund.

I would like to know if I will get a return ?

 

3 Replies 3

Re: refund Dropbox plus

Jay
Dropboxer

Hi @Dianka2020, thanks for contacting us!

 

If you can see that message in the payments page on your account, then it means that it has already been authorized by the system.

 

It can take 3-4 working days for the funds to return to the original payment method.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: refund Dropbox plus

Dianka2020
Explorer | Level 3

2/12/2020 today is 1/5/2020

I still haven't received anything

Do I just have to wait?

Re: refund Dropbox plus

Jay
Dropboxer

If you haven't received anything within 3 working days, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    Dianka2020 Explorer | Level 3
What do Dropbox user levels mean?
Need more support?